Contact Us

You can also write us an e-mail at hello@ys-notes.com

You can also write us an e-mail at hello@ys-notes.com

Customer Support

General Inquiries

For general inquiries or any order-related questions, please contact us at support@ys-notes.com. Our team will be glad to assist you and will reply within 1-2 business days.

Shipping

Orders are processed Monday through Friday excluding public holidays and company downtime. Orders generally ship within 1 business day of placing the order. Orders placed after 9:30 a.m. ET on Fridays will be shipped the following Monday. We currently offer Standard Shipping in the U.S. through USPS, which typically takes 2-5 business days depending on where within the U.S. you live (please allow slightly longer for shipments to Alaska and Hawaii). Our shipping costs are determined by the quantity of items in your order.

Please note that that at times, USPS may experience shipping delays (but will deliver the package successfully). We encourage you to check your tracking number (provided in your confirmation e-mail) up to one week after the expected delivery date in instances of unexpected delays.

You can contact us for any order-related questions at support@ys-notes.com.

We look forward to offering additional domestic options with narrower delivery estimates, as well as international shipping, in the near future.

Returns

All purchases from YS Notes are final sale, but if you received a damaged or incorrect item, please e-mail our team support@ys-notes.com and we will send you a replacement right away!

When you e-mail us at support@ys-notes.com, please provide the following information: 

  • Order number
  • Email address and name used to place the order
  • The item that was incorrect or missing
  • Photo of the incorrect item (when applicable)

Inspiration & Ideas

We want you and your loved ones to get the most out of your YS Notes. Our newsletter is often a good resource for ways to use your YS Notes and sometimes suggests ideas you may enjoy writing about. You can also e-mail us at hello@ys-notes.com if you'd like our team to help provide some suggestions. We look forward to hearing from you.